Terms of Service

1. Who we are

These Terms of Service (“Terms”) are an agreement between you and Lacewing Technologies LLC (“Lacewing”, “we”, “us”), a limited liability company registered in the State of Wyoming, United States (filing ID 2026-002051166), with its registered office at 30 N Gould St, Ste N, Sheridan, WY 82801, USA. We provide software development services and software products. You can reach us at dipak@lacewingtechllc.com or +91 91373 36125.

2. Acceptance

By using this website, engaging us for services, or subscribing to any product we operate, you accept these Terms. If you do not agree with them, please do not use our website or services.

3. Services we provide

We provide two categories of service:

• Client engineering services — custom software and artificial intelligence development delivered under a written proposal or statement of work agreed with the client.
• Software products — subscription software and mobile applications that we operate and make available to users directly.

Where a signed proposal, statement of work or order form exists between us and a client, that document governs the specific engagement. These Terms apply to everything not covered there.

4. Quotations, fees and payment

• Project fees are set out in a written quotation and are valid for 30 days from issue unless stated otherwise.
• Fixed-scope projects are normally billed with an advance payment before work begins and the balance on delivery, or in agreed milestones.
• Monthly engagements are billed in advance each month and may be cancelled by either party with 30 days written notice.
• Product subscriptions are billed in advance on a monthly or annual cycle and renew automatically until cancelled.
• Invoices are payable within the period stated on the invoice. We may suspend work or access on materially overdue accounts after written notice.
• Fees exclude third-party costs such as hosting, model usage, domains and app store fees unless the quotation says otherwise. Taxes are added where applicable.

5. Client responsibilities

To deliver on time we need timely access to the information, accounts, content and decisions the work depends on. Delays caused by unavailable inputs or approvals may move delivery dates and, where they cause material additional work, may change the fee — always agreed in writing first.

6. Intellectual property

On full payment for a client engagement, ownership of the custom deliverables created specifically for that client passes to the client. We retain ownership of our own pre-existing tools, libraries, frameworks and general know-how, and grant the client a perpetual licence to use them as part of the delivered work. Our own products, brands and websites remain our property at all times.

7. Confidentiality

Each party will keep the other party’s non-public information confidential and use it only for the purpose of the engagement. We are happy to sign a separate non-disclosure agreement on request.

8. Acceptable use

You may not use our websites, products or services to break the law, infringe anyone’s rights, send unsolicited bulk messages, attempt to gain unauthorised access to systems, or interfere with the operation of the service. We may suspend or terminate access where these Terms are breached.

9. Artificial intelligence outputs

Some of our products and deliverables use machine learning models. Model outputs can be inaccurate or incomplete and should be reviewed by a person before being relied on for any decision that matters. We do not warrant that any AI-generated output is accurate, complete or fit for a particular purpose, and detection scores produced by our tools are probabilistic indicators rather than proof.

10. Warranties and disclaimers

We provide our services with reasonable skill and care. Except as expressly stated, our websites and products are provided “as is” and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant uninterrupted or error-free operation of any hosted service.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential losses, or for loss of profits, revenue or data. Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by the client to us for that engagement in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

12. Term and termination

Either party may terminate an engagement for material breach that is not remedied within 14 days of written notice. On termination, the client pays for all work performed up to the termination date, and we deliver the work completed to that point. Subscription cancellation is covered in our Refund & Cancellation Policy.

13. Data protection

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The current version is always published on this page with its update date. Material changes affecting an active engagement will be communicated to the client directly.

15. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising from these Terms, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

16. Contact

Questions about these Terms: dipak@lacewingtechllc.com · +91 91373 36125 · Monday to Friday, 10:00 to 19:00 IST.