Frequently asked questions.
How we work, what things cost, who owns what, and what happens after launch. If your question is not here, email us and we will answer it.
Engagements
How do we start?
Send a few lines about the problem through the contact form or by email. We reply within one business day, usually with a couple of questions, then a short call. After that you get a written scope and a fixed price.
What does a project cost?
It depends on scope, so we quote per project rather than publishing a rate card. What is fixed is the process: the price is agreed in writing before any work starts, and it does not move unless you ask for something new.
How long does a build take?
A prototype is usually days. A full build is typically a few weeks, depending on integrations and how quickly approvals come back. Every quote carries a delivery date.
Do you work with startups or only established companies?
Both. A lot of our work is first builds for founders, and a lot is internal tooling for established teams. What matters is that the problem is clear.
What if AI is not the right answer?
We tell you. Plenty of problems are better solved with ordinary software or a process change, and saying so early saves you a year and a budget.
Do you sign NDAs?
Yes. Send yours with your first message or ask us for one, and it is signed before you share anything sensitive.
What you get
Who owns the code?
You do. On full payment, ownership of everything built specifically for you transfers to you, along with documentation. We keep only our own pre-existing tools and libraries, which you get a perpetual licence to use inside the delivered work.
Where does it get deployed?
Into your own cloud accounts and under your own model API keys wherever possible, so nothing depends on us continuing to exist. If you would rather we host it, we can.
What happens after launch?
Your choice: a monthly engagement for continued development and support, ad-hoc work when you need it, or a clean handover with documentation so your own team takes over.
What if something is wrong on delivery?
If a delivered item does not meet the agreed written scope, tell us within 14 days and we fix it at no charge.
Our software
Can I try the products before paying?
Yes. TextSight, HumanFlow and BounceBlock all have a free tier with no card required, and ToolsPantry is free to use. See pricing for what each tier includes.
How do I cancel a subscription?
From inside your account, at any time. Cancelling stops the next renewal and access continues to the end of the period you already paid for. Details are in the Refund & Cancellation Policy.
Are the products accurate?
AI detection scores are probabilistic indicators, not proof, and any model output should be reviewed by a person before it is used for a decision that matters. We are direct about this because tools that overclaim cause real damage.
Do the products have APIs?
TextSight and BounceBlock include API access on their higher tiers. If you need something the public API does not cover, ask us.
Billing and privacy
How do you invoice?
Client work is invoiced in USD, GBP or INR and settled by bank transfer. Product subscriptions are charged by card through our payment processors. We never handle raw card details ourselves.
Do you use my data to train models?
No. Client data is used to deliver the engagement and nothing else. More detail is on our Security page.
Which time zone do you work in?
Monday to Friday, 10:00 to 19:00 IST. We schedule calls to suit US and UK hours when needed.
How fast do you reply?
Within one business day, to every enquiry, including support questions on the products.
Still have a question?
Ask it directly. You will get a straight answer, not a sales sequence.