Refund and Cancellation Policy

1. Scope

This policy covers both sides of our business: professional services engagements billed by invoice, and self-serve subscriptions to our software products. Where a signed statement of work sets different terms for a specific client engagement, that document takes precedence.

2. Software subscriptions

• Cancel any time. You can cancel a monthly or annual subscription from your account at any point. Cancellation stops the next renewal; access continues until the end of the period already paid for.
• 14-day refund window. If a paid plan does not work for you, email us within 14 days of the first payment and we will refund it in full, provided the account has not been used in a way that indicates abuse of the offer.
• Renewals. If an automatic renewal is charged and you contact us within 7 days without having meaningfully used the service in the new period, we will refund that renewal.
• Service failure. If a product is materially unavailable for an extended period through our fault, contact us and we will credit or refund the affected period.
• Usage-based charges. Credits or API usage already consumed are not refundable.

3. Mobile applications

Purchases and subscriptions made through the Apple App Store are billed by Apple and refunds for them are handled under Apple’s own refund process. If you need help, contact us and we will assist, but we cannot issue a refund for a transaction we did not process.

4. Professional services

• Advance payments. The advance payment that starts a fixed-scope project reserves delivery capacity. It is refundable in full if you cancel before work begins, and thereafter is set against work already performed.
• Cancelling mid-project. Either party may end an engagement in writing. You pay for work completed and accepted up to that date; any balance held beyond that is refunded within 14 business days, and we deliver the work produced so far.
• Monthly engagements. Cancellable by either party with 30 days written notice. The final month is billed normally and is not refunded, as capacity is reserved in advance.
• Rework. If a delivered item does not meet the agreed written scope, tell us within 14 days of delivery and we will correct it at no charge. Refunds are considered only where the agreed scope cannot be met.
• Out of scope. Changes of mind about direction, or new requirements added after approval, are handled as a change request rather than a refund.

5. How to request a refund

Email dipak@lacewingtechllc.com from the address on the account or invoice, with the invoice or transaction reference and a short description of the issue. We acknowledge every request within one business day and decide within five business days.

6. How refunds are paid

Approved refunds are returned to the original payment method. Card refunds are issued within 5 to 10 business days of approval and may take an additional banking cycle to appear on your statement. Bank transfer refunds are issued within 14 business days. We do not charge a processing fee on refunds.

7. Chargebacks

If something has gone wrong, please contact us before raising a chargeback — it is almost always faster to resolve directly. We respond to every chargeback with the relevant contract, invoice and delivery records.

8. Contact

Billing and refund enquiries: dipak@lacewingtechllc.com · +91 91373 36125 · Monday to Friday, 10:00 to 19:00 IST.

Lacewing Technologies LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.